FAQ
Carte Blanche Moving Company is committed to providing our Southlake Moving clients with a worry and stress free move.
Our movers do one move per day so you are the only focus they will have for the day.
We don't give you large windows of arrival time since we know your time is valuable. Our standard arrival times are 30 minutes, typically 9:00AM - 9:30AM.
We have a great working relationship with UNITS (portable storage) and they are a great source, as well as the best customer service providers in that business.
We move many local, reputable realtors as well as their clients. We pride ourselves on being able to maintain that good working relationship in a stressful business environment.
We know you can hire any mover but we appreciate the opportunity to assist you with your new home transition and will work hard to earn your respect.
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Frequently Asked Questions (FAQ)
- Do you have insurance? Yes we have the required general auto liability and cargo insurance as required by the Texas DMV for household movers. Make sure to ask any mover you use if they have those, many do not.
- Are you a registered mover? Yes we are registered with the TX DMV #009860039C and the US DOT #2635175. Ask your movers if they are approved and registered moving companies. There are many movers out there that are not registered and have no insurance. You can look movers up here Texas Department of Motor Vehicles
- What are your arrival times and windows? Our standard arrival times are between 9:00AM - 9:30AM unless prior arrangements made.
- Do you disassemble and reassemble,beds? yes we do that as part of the regular service and no upcharge, just the time it takes to accomplish the task.
- What do I need to do to be prepared for move day? make sure all boxes are packed and labeled (if you pack your own) and try to utilize small boxes as much as possible. This would include decorations, kitchen items, closets, lamps, etc. This will make move day go much smoother and quicker.
- Do you bring supplies, equipment and tools for the job? Yes we bring the right number and size of vehicles, floor protection, furniture pads, stretch wrap, dollies, tape at no additional charge. We also bring TV boxes and bed bags that you can purchase. One or more of the movers will have the necessary tools required for the job.
- Do you disconnect and reconnect appliances? yes as a courtesy we do that for you. We do not disconnect or reconnect gas appliances, those will require licensed contractors.
- Do you utilize your own movers or use day labor? Our movers, who are the best in the business, work for us and we do not solicit day laborers for work.
- Do you provide packing/unpacking services? yes we provide for packing services and can include that in the estimate of work for you.
- Do I need to empty dressers? you can leave clothes in but take out anything heavy, loose or valuable.
- What do I need to do with my refrigerator? the refrigerator/freezer is the last thing we load and first thing we unload. If you take out the refrigerator loose items and we can typically transport with frozen items in.
- How do I pay? You can pay the team lead by credit card, check, cash, Zelle or Venmo. They will provide you with a copy of the receipt for services. There is a 3% surcharge for credit card payments.
- Do I need to be present during the move? it is preferable that you are but we have clients that need to leave for various reasons and we are ok with that.
- When does the time start for billing? time starts when the movers arrive at your location and ends once the job is totally complete at final destination. The hours are calculated in 15 minute increments after the initial minimums.
- Do I need to tip? tips are not required but as many service industries they are surely appreciated if you think they did an outstanding job for you.
- How long does it take to complete the move? every move is different and we provide an estimate of time, hourly rates, travel, or truck fees as applicable on each job. We do have a 3 hour minimum on each job. With the exception of very large jobs we schedule movers and equipment to accomplish the move in one day.
- Are there any hidden fees? We provide the hourly rates, travel time, truck fees or other on the original move estimate and paperwork. The only charges we have on a move would be for bed bags, TV boxes or anything you desire to purchase from us.
- What does mover insurance cover? it covers the standard mover reimbursement of .60 cents per lb as required by the Texas DMV for household moving companies and is what is standard for all moving companies in the industry. If you want additional or full coverage you should get that prior to the move day.
- Do you provide senior, first responder and veteran discounts? Yes
- Do you pad our furniture prior to moving? yes, all furniture and appliances will be wrapped with a furniture pad and stretch wrap. Not all movers do that but we find this is the best way to protect your belongings during transport.
- Are there additional charges for stairs? No. It is all by the time it takes but no upcharges.
- If there is long walk or difficult areas where we load or unload should we let you know? Yes please
